Comunicación de Crisis

Lecturas:

13 Golden Rules Of PR Crisis Management (Forbes)

22 Biggest Crisis Communications Challenges in Restaurant History 

Crisis Communications: The Story and the Storyteller

How Advance Planning Can Help Food Processors During A Food Safety Crisis

Crisis Communication and Management on Food Recall in the Malaysian Food Industry (Academia.edu)

Crisis Management in the Food and Drinks Industry: A Practical Approach (Book)

The Application of Risk Communication to Food Standards and Safety (Book)

7 Crisis Communication Tips Every Organization Should Master (Northeaster University)

The 10 Steps of Crisis Communications (By Jonathan Bernstein)

PR Nightmares: United Fiasco Among Worst Corporate Gaffes (Bloomberg)

Comunicaciones para prevenir crisis…y enfrentarlas si se producen (Clase Ejecutiva)

Riesgo competitivo y reputacional: ¡Enfrenta las amenazas del entorno! (Clase Ejecutiva)

De Tylenol a Boeing: las dos caras de la moneda, por Pablo Cateriano Llosa (El Comercio, Perú)

Un mundo de incertidumbre: tendencias de riesgo 2019 (LLYC)

Aprendizajes de las últimas crisis reputacionales (LLYC)

Timeline of a Crisis: Vermont Teddy Bear Company Case (PR Week)

Responding to Crisis: A Spotlight on Your Organization (Stanford GSB)

Procedimiento de manejo de crisis (Slides de Paul Remy)

Crisis Management and Communications (Institute for PR)

Wicked Problems and Clumsy Solutions: The Role of Leadership (Grint, Keith)

A Practical Process Guide to Issues Management (Laufer, David G)

Legislación:

Perú: Alertas de Consumo (Indecopi)

Perú: Normas legales referidas al Sistema de Alertas de Productos y Servicios Peligrosos (Indecopi).

Programas:

Crisis Communication Management (live online multisession) (International School of Communication)

Handling Difficult Conversations (live online multisession) (International School of Communication)

Handling the Media in a Crisis (live online multisession) (International School of Communication)

Reputation and Issues Management (live online multisession) (International School of Communication)

Crisis Communication Diploma (PR Academy)

Crisis Communication Planning (eCornell)

Public Relations: Media Crisis Communications (Udemy)

Public Relations: Media Crisis Communication (Udemy)

COMM 641: Crisis Communication (American University)

Crisis Communication Course (Lynda.com)

Crisis Communication Certification Course (ICM)

Tesis

Comunicación de crisis, redes sociales y reputación de crisis (Carlos Victor Costa, Tesis Doctoral)

La crisis y su influencia en las estrategias de comunicación organizacional (Judith Cruz Sandoval, Tesis Doctoral)

Artículos: Pedidos de disculpas en una crisis

Crisis 2.0: El arte de pedir perdón

Pedir perdón en una crisis, ¿sí o no?

Three Tips to Bolster Crisis Apologies on Social

Apologies: Apologizing during a PR crisis

Mastering the art of the public apology

The Art of the Apology

The Art of Sating Sorry

The Art Of The Apology: How Your Organization Says “I’m Sorry” Really Matters

Casos

Normas de comunicación de brotes epidémicos de la OMS

Caso: Facebook Unfriend Coal – Oregon
White Papers sobre Comunicación de Crisis
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