Comunicación de Crisis
Lecturas:
13 Golden Rules Of PR Crisis Management (Forbes)
22 Biggest Crisis Communications Challenges in Restaurant History
Crisis Communications: The Story and the Storyteller
How Advance Planning Can Help Food Processors During A Food Safety Crisis
Crisis Communication and Management on Food Recall in the Malaysian Food Industry (Academia.edu)
Crisis Management in the Food and Drinks Industry: A Practical Approach (Book)
The Application of Risk Communication to Food Standards and Safety (Book)
7 Crisis Communication Tips Every Organization Should Master (Northeaster University)
The 10 Steps of Crisis Communications (By Jonathan Bernstein)
PR Nightmares: United Fiasco Among Worst Corporate Gaffes (Bloomberg)
Comunicaciones para prevenir crisis…y enfrentarlas si se producen (Clase Ejecutiva)
Riesgo competitivo y reputacional: ¡Enfrenta las amenazas del entorno! (Clase Ejecutiva)
De Tylenol a Boeing: las dos caras de la moneda, por Pablo Cateriano Llosa (El Comercio, Perú)
Un mundo de incertidumbre: tendencias de riesgo 2019 (LLYC)
Aprendizajes de las últimas crisis reputacionales (LLYC)
Timeline of a Crisis: Vermont Teddy Bear Company Case (PR Week)
Responding to Crisis: A Spotlight on Your Organization (Stanford GSB)
Procedimiento de manejo de crisis (Slides de Paul Remy)
Crisis Management and Communications (Institute for PR)
Wicked Problems and Clumsy Solutions: The Role of Leadership (Grint, Keith)
A Practical Process Guide to Issues Management (Laufer, David G)
Legislación:
Perú: Alertas de Consumo (Indecopi)
Perú: Normas legales referidas al Sistema de Alertas de Productos y Servicios Peligrosos (Indecopi).
Programas:
Crisis Communication Management (live online multisession) (International School of Communication)
Handling Difficult Conversations (live online multisession) (International School of Communication)
Handling the Media in a Crisis (live online multisession) (International School of Communication)
Reputation and Issues Management (live online multisession) (International School of Communication)
Crisis Communication Diploma (PR Academy)
Crisis Communication Planning (eCornell)
Public Relations: Media Crisis Communications (Udemy)
Public Relations: Media Crisis Communication (Udemy)
COMM 641: Crisis Communication (American University)
Crisis Communication Course (Lynda.com)
Crisis Communication Certification Course (ICM)
Tesis
Comunicación de crisis, redes sociales y reputación de crisis (Carlos Victor Costa, Tesis Doctoral)
La crisis y su influencia en las estrategias de comunicación organizacional (Judith Cruz Sandoval, Tesis Doctoral)
Artículos: Pedidos de disculpas en una crisis
Crisis 2.0: El arte de pedir perdón
Pedir perdón en una crisis, ¿sí o no?
Three Tips to Bolster Crisis Apologies on Social
Apologies: Apologizing during a PR crisis
Mastering the art of the public apology
The Art Of The Apology: How Your Organization Says “I’m Sorry” Really Matters
Casos
Normas de comunicación de brotes epidémicos de la OMS
Videos de CEO sobre Gestión de Crisis
Videos de Comunicadores sobre Gestión de Crisis
Videos sobre Casos de Crisis
Caso: United and Dr. David Dao
New videos show moments before officers drag passenger David Dao off United flight (Artículo)
United Flight 3411: Just Before the Dragging (YouTube)
Video de pasajeros: Twitter 1 Twitter 2 Twitter 3 Twitter 4
We demand the resignation of United Airlines CEO Oscar Munoz Change.Org
United Quest to Be Less Awful (Artículo BusinessWeek)
Protesters, lawmakers call for change as fallout from United video continues (Artículo)
In China, the United Airlines incident unleashes frustration about treatment of Asians in America (Artículo)
United Airlines CEO Oscar Munoz Named PRWeek U.S. Communicator of the Year (Artículo PRWeek)
More dogs die on United than on any other airline. Here’s why. (Artículo The Washington Post)
Can United Airlines Get Out From Under Its Own Turbulence? Does It Matter? (Artículo Forbes)
Caso: Timberly and Activists
Caso: Fukushima Daini
Caso: Deekfake
‘Imagine this…’ (2019) Mark Zuckerberg deepfake (Instagram post)
Facebook wouldn’t delete an altered video of Nancy Pelosi. What about one of Mark Zuckerberg? (The Washington Post)
Caso: COVID-19
Caso: Demanda contra Google
U.S. v. Google: A Guide to the Government’s Lawsuit (The Wall Street Journal)
Google Case Is Déjà Vu for Justice Department’s No. 2 Official (The Wall Street Journal)
Suing Google Won’t Help Consumers (The Wall Street Journal)
Justice Department Hits Google With Antitrust Lawsuit (The Wall Street Journal)
Caso: Facebook Unfriend Coal – Oregon
White Papers sobre Comunicación de Crisis
Caso: Uber
Uber: Statement on the ICIJ Investigation (July 2022)