Comunicación de Crisis

Communicating in a Crisis: What, When, and How (Center for Creative Leadership)

Level Up Your Crisis Management Skills (MIT)

The Modern Crisis Communications Playbook (Axios)

13 Golden Rules Of PR Crisis Management (Forbes)

22 Biggest Crisis Communications Challenges in Restaurant History 

Crisis Communications: The Story and the Storyteller

How Advance Planning Can Help Food Processors During A Food Safety Crisis

Crisis Communication and Management on Food Recall in the Malaysian Food Industry (Academia.edu)

Crisis Management in the Food and Drinks Industry: A Practical Approach (Book)

The Application of Risk Communication to Food Standards and Safety (Book)

7 Crisis Communication Tips Every Organization Should Master (Northeaster University)

The 10 Steps of Crisis Communications (By Jonathan Bernstein)

PR Nightmares: United Fiasco Among Worst Corporate Gaffes (Bloomberg)

Timeline of a Crisis: Vermont Teddy Bear Company Case (PR Week)

Responding to Crisis: A Spotlight on Your Organization (Stanford GSB)

Crisis Management and Communications (Institute for PR)

Wicked Problems and Clumsy Solutions: The Role of Leadership (Grint, Keith)

A Practical Process Guide to Issues Management (Laufer, David G)

Crisis Management Examples: Learn from These 7 Brands

Why Mergers Fail and How to Spot Trouble Early (MIT)

Comunicaciones para prevenir crisis…y enfrentarlas si se producen (Clase Ejecutiva)

Riesgo competitivo y reputacional: ¡Enfrenta las amenazas del entorno! (Clase Ejecutiva)

De Tylenol a Boeing: las dos caras de la moneda, por Pablo Cateriano Llosa (El Comercio, Perú)

Un mundo de incertidumbre: tendencias de riesgo 2019 (LLYC)

Aprendizajes de las últimas crisis reputacionales (LLYC)

Procedimiento de manejo de crisis (Slides de Paul Remy)

Crisis 2.0: El arte de pedir perdón

Pedir perdón en una crisis, ¿sí o no?

Three Tips to Bolster Crisis Apologies on Social

Apologies: Apologizing during a PR crisis

Mastering the art of the public apology

The Art of the Apology

The Art of Sating Sorry

The Art Of The Apology: How Your Organization Says “I’m Sorry” Really Matters

Bob Eckert (CEO Mattel) on Toys Recall
Southwest Airlines CEO talks about engine failure that caused one death

Tom Armitage on crisis communications

Comunicación en casos de crisis (Caso Tylenol) en español

Top 10 Worst PR Mistakes Made By Companies

Top PR nightmares: What went wrong

Case: Watch passenger’s video from inside Southwest Airlines plane

A Critical Analysis Of USAir’s Image Repair Discourse

Johnson & Johnson and Tylenol – Crisis Management Case Study

La crisis del Tylenol: las pastillas de cianuro que no lograron matar a Johnson & Johnson

Tylenol, la crisis que abrió los ojos a muchas empresas

New videos show moments before officers drag passenger David Dao off United flight (Artículo)

United Flight 3411: Just Before the Dragging (YouTube)

Video de pasajeros: Twitter 1 Twitter 2 Twitter 3 Twitter 4

We demand the resignation of United Airlines CEO Oscar Munoz Change.Org

United Quest to Be Less Awful (Artículo BusinessWeek)

Protesters, lawmakers call for change as fallout from United video continues (Artículo)

In China, the United Airlines incident unleashes frustration about treatment of Asians in America (Artículo)

United Airlines CEO Oscar Munoz Named PRWeek U.S. Communicator of the Year (Artículo PRWeek)

More dogs die on United than on any other airline. Here’s why. (Artículo The Washington Post)

Can United Airlines Get Out From Under Its Own Turbulence? Does It Matter? (Artículo Forbes)

Timberland’s CEO on Deciding to Engage with Angry Activists (HBR)

Inside Fukushima Daini (PBS)
Fukushima Daiichi and Daini – a tale of two leadership styles (CQI)

‘Imagine this…’ (2019) Mark Zuckerberg deepfake (Instagram post)

Facebook wouldn’t delete an altered video of Nancy Pelosi. What about one of Mark Zuckerberg? (The Washington Post)

A leader’s guide: Communicating with teams, stakeholders, and communities during COVID-19 (McKinsey)

U.S. v. Google: A Guide to the Government’s Lawsuit (The Wall Street Journal)

Google Case Is Déjà Vu for Justice Department’s No. 2 Official (The Wall Street Journal)

Suing Google Won’t Help Consumers (The Wall Street Journal)

Justice Department Hits Google With Antitrust Lawsuit (The Wall Street Journal)

Facebook: Unfriend Coal

Uber: Statement on the ICIJ Investigation (July 2022)

How Bud Light Handled an Uproar Over a Promotion With a Transgender Advocate (The Wall Street Journal)

How Bud Light Blew It (The Wall Street Journal)

The 13-Second Video That Supercharged the McDonald’s-Burger King Rivalry (The Wall Street Journal)

Crisis Communications (IESE Business School)

Media Relations and Crisis Management (Microsoft, online)

Crisis Communication Management (live online multisession) (International School of Communication)

Handling Difficult Conversations (live online multisession) (International School of Communication)

Handling the Media in a Crisis (live online multisession) (International School of Communication)

Reputation and Issues Management (live online multisession) (International School of Communication)

Crisis Communication Diploma (PR Academy)

Crisis Communication Planning (eCornell)

Public Relations: Media Crisis Communications (Udemy)

Public Relations: Media Crisis Communication (Udemy)

COMM 641: Crisis Communication (American University)

Crisis Communication Course (Lynda.com)

Crisis Communication Certification Course (ICM)

Visita la selección de TodoComunica de artículos sobre crisis en Harvard Business Review

Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (W Timothy Coombs)

Image repair discourse and crisis communication (William L. Benoit)

How Emotions Can Enhance Crisis Communication: Theorizing Around Moral Outrage (W. Timothy Coombs, Elina R. Tachkova)

Exploring corporate reputation and crisis communication (Kalle Nuortimo, Janne Harkonen & Kristijan Breznik)

Crisis Communication and Management Challenges (Tom Schermer, Chapter)

Organizational Communication as a Cross-Cutting Vector in Corporate Crisis Management (Xavier Echeverría-Maggi)

Optimizing the Organizational Crisis Communication Portfolio (Elisabeth Nöhammer, Robert Schorn & Nina Becker)

What Kind of Crisis Communication Messages Benefit Corporate Reputation on High and Minimal Responsibility Case? (Yoshitomo Hatakeyama)

A Systematic Literature Review and Bibliometric Analysis of Crisis Communication in Digital Media (2015–2025): Mapping Trends and Intellectual Structures (Tofa Waskito Aji)

Examining the Role of Social Media in Effective Crisis Management: The Effects of Crisis Origin, Information Form, and Source on Publics’ Crisis Responses (Yan Jin et al)

Explicating the social constructionist perspective on crisis communication and crisis management research: a review of communication and business journals (Hui Zhao)

Extending Situational Crisis Communication Theory in AI Service Failure Crises: How AI Agency Locus, Failure Type, and Corporate Crisis Communication Shape Public Responses (Ke Huang et al)

Crisis Communication Research: A Scientometric Perspective (Sibel Ho?tut)

A Categorical Reframing Approach to Crisis Communications (Daniel Read)

Use of social media in crisis management: A survey (Anita Saroj)

Meta-research on crisis communication: 24 years of research in Public Relations Review (2000–2023) (Álvaro Elgueta-Ruiz)

Crisis Communications: A Casebook Approach por Kathleen Fearn-Banks y Kevin Kawamoto

Journal of Contingencies and Crisis Management
Edited by: Dr. W. Timothy Coombs (Editor-in-Chief); Dr. Andrea Bartolucci and Professor Xiaoli Lu (Associate Editors)