Comunicación de Crisis

The modern crisis communications playbook (Axios)

13 Golden Rules Of PR Crisis Management (Forbes)

22 Biggest Crisis Communications Challenges in Restaurant History 

Crisis Communications: The Story and the Storyteller

How Advance Planning Can Help Food Processors During A Food Safety Crisis

Crisis Communication and Management on Food Recall in the Malaysian Food Industry (Academia.edu)

Crisis Management in the Food and Drinks Industry: A Practical Approach (Book)

The Application of Risk Communication to Food Standards and Safety (Book)

7 Crisis Communication Tips Every Organization Should Master (Northeaster University)

The 10 Steps of Crisis Communications (By Jonathan Bernstein)

PR Nightmares: United Fiasco Among Worst Corporate Gaffes (Bloomberg)

Timeline of a Crisis: Vermont Teddy Bear Company Case (PR Week)

Responding to Crisis: A Spotlight on Your Organization (Stanford GSB)

Crisis Management and Communications (Institute for PR)

Wicked Problems and Clumsy Solutions: The Role of Leadership (Grint, Keith)

A Practical Process Guide to Issues Management (Laufer, David G)

Crisis Management Examples: Learn from These 7 Brands

Comunicaciones para prevenir crisis…y enfrentarlas si se producen (Clase Ejecutiva)

Riesgo competitivo y reputacional: ¡Enfrenta las amenazas del entorno! (Clase Ejecutiva)

De Tylenol a Boeing: las dos caras de la moneda, por Pablo Cateriano Llosa (El Comercio, Perú)

Un mundo de incertidumbre: tendencias de riesgo 2019 (LLYC)

Aprendizajes de las últimas crisis reputacionales (LLYC)

Procedimiento de manejo de crisis (Slides de Paul Remy)

Crisis 2.0: El arte de pedir perdón

Pedir perdón en una crisis, ¿sí o no?

Three Tips to Bolster Crisis Apologies on Social

Apologies: Apologizing during a PR crisis

Mastering the art of the public apology

The Art of the Apology

The Art of Sating Sorry

The Art Of The Apology: How Your Organization Says “I’m Sorry” Really Matters

Bob Eckert (CEO Mattel) on Toys Recall
Southwest Airlines CEO talks about engine failure that caused one death

Tom Armitage on crisis communications

Comunicación en casos de crisis (Caso Tylenol) en español

Top 10 Worst PR Mistakes Made By Companies

Top PR nightmares: What went wrong

Case: Watch passenger’s video from inside Southwest Airlines plane

Johnson & Johnson and Tylenol – Crisis Management Case Study

La crisis del Tylenol: las pastillas de cianuro que no lograron matar a Johnson & Johnson

Tylenol, la crisis que abrió los ojos a muchas empresas

New videos show moments before officers drag passenger David Dao off United flight (Artículo)

United Flight 3411: Just Before the Dragging (YouTube)

Video de pasajeros: Twitter 1 Twitter 2 Twitter 3 Twitter 4

We demand the resignation of United Airlines CEO Oscar Munoz Change.Org

United Quest to Be Less Awful (Artículo BusinessWeek)

Protesters, lawmakers call for change as fallout from United video continues (Artículo)

In China, the United Airlines incident unleashes frustration about treatment of Asians in America (Artículo)

United Airlines CEO Oscar Munoz Named PRWeek U.S. Communicator of the Year (Artículo PRWeek)

More dogs die on United than on any other airline. Here’s why. (Artículo The Washington Post)

Can United Airlines Get Out From Under Its Own Turbulence? Does It Matter? (Artículo Forbes)

Timberland’s CEO on Deciding to Engage with Angry Activists (HBR)

Inside Fukushima Daini (PBS)
Fukushima Daiichi and Daini – a tale of two leadership styles (CQI)

‘Imagine this…’ (2019) Mark Zuckerberg deepfake (Instagram post)

Facebook wouldn’t delete an altered video of Nancy Pelosi. What about one of Mark Zuckerberg? (The Washington Post)

A leader’s guide: Communicating with teams, stakeholders, and communities during COVID-19 (McKinsey)

U.S. v. Google: A Guide to the Government’s Lawsuit (The Wall Street Journal)

Google Case Is Déjà Vu for Justice Department’s No. 2 Official (The Wall Street Journal)

Suing Google Won’t Help Consumers (The Wall Street Journal)

Justice Department Hits Google With Antitrust Lawsuit (The Wall Street Journal)

Facebook: Unfriend Coal

CRISIS COMMUNICATIONS: Preparation and Management Essentials, by Onclusive

Uber: Statement on the ICIJ Investigation (July 2022)

Crisis Communication Management (live online multisession) (International School of Communication)

Handling Difficult Conversations (live online multisession) (International School of Communication)

Handling the Media in a Crisis (live online multisession) (International School of Communication)

Reputation and Issues Management (live online multisession) (International School of Communication)

Crisis Communication Diploma (PR Academy)

Crisis Communication Planning (eCornell)

Public Relations: Media Crisis Communications (Udemy)

Public Relations: Media Crisis Communication (Udemy)

COMM 641: Crisis Communication (American University)

Crisis Communication Course (Lynda.com)

Crisis Communication Certification Course (ICM)

How Emotions Can Enhance Crisis Communication: Theorizing Around Moral Outrage (W. Timothy Coombs, Elina R. Tachkova)